By purchasing from our website (www.podee.com.au), you are agreeing to the following terms and conditions:
DMK International Pty Ltd accept payments via Paypal, Credit Card or AfterPay. Payments must be received in full and cleared before your order will be dispatched. Note that if you pay via Paypal eCheque, your order will not be dispatched until funds have cleared (typically, 5-7 working days). Paying by Paypal eCheque present the risk that your order may not be fulfilled when funds have cleared as the item(s) may have sold out in the interim. If such is the case, the customer will be informed and alternative item(s) will be offered. Note all pricing is in Australian dollars (AUD).
Order processing begins immediately after your payment has cleared and an order confirmation email has been generated. Orders cannot be changed, altered or cancelled once order confirmation has been confirmed. This includes coupons, which must be entered at the time of sale in order to be valid. Please do not email us to change or cancel your order as this is not possible. To return your goods, please refer to DMK International Pty Ltd Returns Policy (below).
Coupons must be entered at the time of sale in order to be valid. Please check your cart total prior to payment to ensure your coupon has been applied. Coupons cannot be applied once an order confirmation has been confirmed. Items purchased via coupons are not valid for reimbursement if returned.
All Podee orders are shipped via Australia Post. Standard (Parcel) postage is $9.95 within Australia and includes tracking. We endeavour to dispatch orders on the business day following that on which we receive payment from you in full however this is not guaranteed. Shipping times are in accordance with Australia Post’s guidelines. You will receive an email once your order has been dispatched, confirming the shipping details and tracking number. Please ensure you track your order for updates. If your order is returned to sender due to incorrect address, failure to collect or other reasons, a re-delivery fee of $12.00 is payable prior to re-ship. Express Post is available on all orders for a flat fee of $14.95. Delivery is guaranteed within three business day* on all orders (*per the terms as specified in the Express Post Delivery Network). Podee Australia also ship internationally for a flat rate of $14.95. Please ensure you check your shipping address on the checkout page prior to payment as this address cannot be altered once processing has commenced.
Please note if you back-order any item then your entire order will not be dispatched until the back-order can be fulfilled. Estimated arrival date (ETA) is the date at which stock will arrive at our warehouse, please allow an additional 7-10 business days for your back-order to be shipped per the above shipping terms. Please note estimated arrival date is an estimate only; delays to the arrival/clearance of containers may occur and this is out of our control. DMK International Pty Ltd will attempt to keep you informed as and when delays are made known to us. Please note any delays outside of our control do not warrant claims for compensation.
Due to hygiene and safety reasons DMK International Pty Ltd cannot accept returns of products that have already been used. If you believe your product is faulty or not operating as it should please contact us immediately and we will do our best to resolve your issue or replace the product.
If you have decided that you no longer want a product please return it to our office within 7 business days in the original and undamaged packaging. A full refund will be issued within 14 days of receiving the returned Product.
Your privacy is important to us. We will not disclose any information submitted by you to any third parties, nor will we keep any of your personal details on file.
The above terms and conditions shall be governed by WA law and subject to the exclusive jurisdiction of the courts of Western Australian Courts.